Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers
نویسندگان
چکیده
Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi Institute of Neuroscience and Physiology, Psychiatry and Neurochemistry, Forensic Psychiatry, The Sahlgrenska Academy, University of Gothenburg, Gothenburg, Sweden Department of Psychology, University of Gothenburg, Gothenburg, Sweden Institute for Psychology and Educational Sciences, University of Tehran, Tehran, Iran Email: [email protected]
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